Last Updated: 15 October 2026
Welcome to C&R Power Products, operated by C&R Industries (“we”, “us” or “our”).
These Terms and Conditions govern your access to and use of www.powerproducts.co.za, including the online shop, customer accounts and related services.
By accessing the website or placing an order, you agree to these Terms and Conditions, subject to any rights you have under applicable law.
Please read these terms carefully before using the website or making a purchase.
Our website provides information about and access to a range of products, including power equipment, lawn care machinery, forestry and garden equipment, water solutions and spare parts.
Product availability, specifications, accessories and configurations may vary.
We aim to ensure that product descriptions and images are accurate. However, manufacturers may update specifications, and images may differ from the final product or show optional accessories.
If you require confirmation of a product’s specifications, compatibility or suitability, please contact us before placing your order.
All prices displayed on the website are subject to change without prior notice, except where applicable law or an accepted order provides otherwise.
Unless expressly stated otherwise, prices are displayed in South African Rand (ZAR).
Applicable taxes, delivery charges and other costs will be shown or communicated as required before an order is finalised.
We make reasonable efforts to keep stock information accurate, but products may become unavailable or experience supply delays.
If we cannot fulfil an order because a product is unavailable, we will contact you to discuss the available options, including a refund where appropriate.
When placing an order, you must provide accurate and complete billing, contact and delivery information.
After submitting an order, you may receive an automated confirmation acknowledging receipt. This acknowledgement does not necessarily mean that the order has been accepted for fulfilment.
We reserve the right to investigate or decline an order where permitted by law, including in circumstances involving suspected fraud, payment failure, a genuine pricing error or stock unavailability.
If an order cannot be fulfilled, we will take reasonable steps to notify you and arrange any refund required by law.
We will not use these provisions to avoid obligations relating to orders that have already been accepted or consumer rights that cannot lawfully be excluded.
Payment must be completed using an available payment method displayed at checkout, unless another arrangement has been expressly agreed with us.
Payments may be processed by third-party payment providers and are subject to their applicable terms and security procedures.
Orders may be held until payment has been successfully confirmed.
If a payment fails, is reversed or is flagged for legitimate security review, we may contact you to resolve the matter before proceeding with the order.
We do not request that customers disclose their full payment card details through ordinary email correspondence.
We aim to deliver orders within the estimated time communicated at checkout or otherwise confirmed by us.
Delivery times may be affected by stock availability, courier schedules, public holidays, weather, remote delivery locations and circumstances beyond our reasonable control.
Any delivery charges, eligibility requirements or restrictions will be communicated as applicable to the order. Our website currently advertises free delivery; the conditions and coverage of that offer should be confirmed before an order is placed.
Customers are responsible for providing a complete and accurate delivery address and suitable contact details.
If delivery cannot be completed because the address is incorrect or the recipient is unavailable, additional arrangements or costs may apply where lawful and appropriately communicated.
Risk and responsibility for the goods will be determined in accordance with applicable law. Nothing in these terms removes any rights you may have if goods are lost, damaged, delayed or not delivered as agreed.
If you wish to return a product, please contact us before sending it back so that we can advise you on the appropriate procedure.
Please provide your order number or proof of purchase and explain the reason for the return.
7.1 Incorrect or Damaged Items
If you receive an incorrect, damaged or defective product, contact us as soon as reasonably possible.
We will assess the matter and work with you to arrange an appropriate remedy in accordance with applicable law.
7.2 Change-of-Mind Returns
Change-of-mind returns are subject to the applicable return conditions and any relevant statutory rights.
Where a product is eligible for a change-of-mind return, we may request that it be returned with its accessories, documentation and original packaging where reasonably possible.
Any return-related costs or conditions will be communicated in advance where applicable and permitted by law.
7.3 Refund Processing
Where a refund is approved or required, we will arrange it in accordance with applicable law and the circumstances of the transaction.
Refunds will generally be processed using the original payment method where practicable.
The time taken for the funds to reflect may depend on the payment provider or financial institution.
Nothing in this section limits rights available under the Consumer Protection Act 68 of 2008 or other applicable legislation.
Products may be covered by a manufacturer’s warranty or guarantee, where applicable.
Warranty coverage, duration and claim procedures vary according to the product and the applicable warranty documentation.
Customers should retain their proof of purchase and follow the manufacturer’s maintenance, operating and servicing instructions.
A warranty does not necessarily cover damage caused by misuse, unauthorised modification, improper installation, neglect or failure to follow applicable instructions. Any exclusion will be subject to the actual warranty terms and applicable law.
These provisions do not limit statutory rights relating to defective goods, quality, durability or other consumer protections.
Products must be used for their intended purposes and operated in accordance with the manufacturer’s instructions and applicable safety requirements.
Customers are responsible for reviewing relevant operating manuals, maintenance schedules and safety precautions before using machinery or equipment.
Where installation, servicing or repairs require specialist skills, we recommend using a suitably qualified technician or authorised service centre.
Information on our website is provided as general guidance and does not replace manufacturer instructions or professional technical advice.
You may be required to create an account to access certain features or complete a purchase, depending on the checkout settings in effect.
You are responsible for maintaining the confidentiality of your login credentials and for providing accurate account information.
Please notify us promptly if you suspect unauthorised access to your account.
We may suspend or restrict account access where reasonably necessary for security, fraud prevention or compliance with applicable law.
You remain responsible for transactions carried out through your account to the extent provided by applicable law.
You agree not to:
We may take reasonable steps to protect the website, our customers and our business against misuse.
Unless otherwise stated, website content, including text, graphics, page layouts and original materials, is owned by or licensed to C&R Industries.
Third-party names, logos, trademarks and product images remain the property of their respective owners.
You may view and use website content for personal, informational and purchasing purposes. Reproduction, distribution or commercial use without the necessary permission is prohibited unless permitted by law.
Our website may link to third-party websites or use external services for payments, delivery, analytics and other functions.
Those services may be governed by separate terms and privacy policies.
We are not responsible for third-party websites or services to the extent that their operation is outside our reasonable control. This does not exclude any liability that applicable law places on us.
To the extent permitted by law, we are not responsible for indirect losses arising from website interruptions, inaccurate general information or events beyond our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability for matters that cannot lawfully be excluded or limited, including applicable consumer rights, fraud or other non-excludable liability.
Where goods or services do not meet the requirements of applicable law, customers retain the remedies available to them under that law.
We will not be responsible for delays caused by circumstances reasonably beyond our control, such as natural disasters, severe weather, transport disruptions, public emergencies, supplier interruptions or failures of essential infrastructure.
Where such circumstances affect an order, we will take reasonable steps to communicate the impact and discuss appropriate arrangements.
This provision does not remove any mandatory obligations or remedies provided by applicable law.
Personal information collected through our website is handled in accordance with our Privacy Policy.
Our website may use cookies and similar technologies to support essential functionality and, where enabled, analytics and marketing activities.
Please read our Privacy Policy and Cookie Policy for further information about how your information is collected, used and protected.
These Terms and Conditions are intended to operate alongside applicable South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.
Nothing in these terms is intended to waive, restrict or exclude a consumer right that cannot lawfully be waived, restricted or excluded.
We may update these Terms and Conditions to reflect changes in our website, products, business operations or legal obligations.
The latest version will be published on this page with the revised date.
Changes will apply as permitted by law. Any rights or obligations relating to an existing order will be dealt with in accordance with the applicable agreement and legislation.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with by a competent South African court or other appropriate dispute-resolution process, subject to applicable law and any mandatory consumer protections.
For questions about these Terms and Conditions, orders, payments, deliveries or returns, please contact:
C&R Industries – C&R Power Products
Email: info@powerproducts.co.za
Telephone: 031 463 1433
Website: https://powerproducts.co.za/
Our published business hours are Monday to Friday, 08:00–16:30.
