Last Updated: 15 October 2026
C&R Industries (“we”, “us” or “our”), operating the C&R Power Products website at www.powerproducts.co.za, respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, when we share it and how you can exercise your rights.
We aim to handle personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), the Consumer Protection Act 68 of 2008, where applicable, and other relevant South African legislation.
Depending on how you interact with our website and business, we may collect the following information.
2.1 Personal and Contact Information
2.2 Account Information
If you create an online customer account, we may process your username, account details, order history, saved addresses and other information required to manage your account.
2.3 Order and Transaction Information
When you place an order, we may collect information relating to the products purchased, order totals, delivery instructions, billing information, transaction references, payment status and order history.
Payments may be processed by third-party payment service providers. We do not intend to store full payment card details on our website unless a specific authorised payment arrangement expressly provides otherwise.
2.4 Technical and Website Usage Information
When you browse our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited, referral information and interactions with website features.
This information may be collected through server logs, cookies, analytics tools and similar technologies, where enabled and permitted by applicable law.
We may use your personal information to:
We will not use personal information for purposes that are incompatible with the purpose for which it was collected, unless otherwise permitted by law.
We process personal information where a lawful basis applies, including where:
Where we rely on consent, you may withdraw it, subject to legal and contractual limitations. Withdrawal does not affect processing that was lawful before the withdrawal.
We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
We aim to share only the information reasonably necessary for the relevant purpose. Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate confidentiality and security safeguards are in place.
We do not sell your personal information to third parties.
Payments made through our online shop may be handled by third-party payment providers. Your payment may also be subject to the provider’s own terms, privacy policy and security procedures.
We use reasonable measures to protect order and transaction information. However, no electronic transaction or method of internet transmission can be guaranteed to be completely secure.
Where permitted by law, we may use your contact information to communicate relevant product news, offers, promotions and business updates.
You can opt out of marketing emails by using the unsubscribe option included in the message or by contacting us directly.
We will respect applicable requirements relating to consent, unsolicited electronic communications and direct marketing.
Opting out of marketing will not prevent us from sending essential communications relating to an existing order, account, transaction or service request.
Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, maintain customer sessions, improve security and understand website usage.
Where enabled, analytics and marketing technologies may collect information about interactions with the website.
Non-essential cookies and similar technologies will be managed in accordance with applicable legal requirements and any relevant consent preferences.
Please refer to our Cookie Policy for more information.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal compliance, dispute resolution and legitimate business requirements.
Certain transaction and accounting records may need to be retained for periods prescribed by law.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal obligations.
We implement reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, disclosure, alteration or destruction.
These measures may include access controls, security monitoring, secure website connections, appropriate system maintenance and limiting access to personal information to authorised individuals.
Although we take reasonable precautions, we cannot guarantee absolute security. If a security compromise occurs, we will respond in accordance with applicable legal requirements.
Some third-party service providers may store or process information outside South Africa.
Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer complies with POPIA and any other applicable legal requirements, including the requirements relating to the protection of personal information in the receiving jurisdiction.
Subject to applicable law, you may have the right to:
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing a request.
Our website and online shop are intended for people who are legally able to use the relevant services. We do not knowingly collect children’s personal information without the necessary lawful authority or consent required by applicable law.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate steps.
Our website may link to external websites operated by manufacturers, dealers, payment providers or other third parties.
We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The updated version will be published on this page with a revised date.
For privacy-related questions, access requests, corrections or complaints, please contact:
C&R Industries – C&R Power Products
Email: info@powerproducts.co.za
Telephone: 031 463 1433
Website: https://powerproducts.co.za/
Please include sufficient information for us to identify your enquiry and respond appropriately.
